about
I taught English for eight years.
Now I design services.
I taught English for eight years, in classrooms across Vancouver and online to learners in three time zones. The work was watching someone try to make sense of something complicated, then restructuring the material at whatever point their attention broke down, until they got unstuck.
Useful Words came out of that, built under Human, the education practice I founded. So did the WatchMeType app, the Pocket Dystopia generator, and the MCP guide I wrote for other designers working with Claude.
I'm applying to service design and UX/UI roles where I'd sit with the people who use a service and fix what trips them up, from the model down to the screen. Education is the obvious fit; it's where I've done this work so far. Public-sector and health are where I want to take it next. I'm finishing the Emily Carr UX certificate this year.
Service design and UX/UI roles inside a small consultancy or in-house team. I'm in Vancouver and prefer projects that let me embed with the client team rather than ship a deck and leave. I work from the service model down to the screens people touch; the blueprint and the interface are the same problem at different zoom. I'm especially interested in projects that touch reconciliation, accessibility, education, or public-sector services.
- I reach for a service blueprint when the problem starts before any screen, and wireframes once it lives on one.
- I write everything down so the team can keep going after I leave.
- Frontline staff are co-designers from the first session. They have the knowledge in the room already; my job is to make space for it.
- I run small co-design sessions with the people who will use and operate the service.
- I prototype as research. The prototype is a question for the people who'll use the result.
- I treat handoff as a design problem.
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2026
Emily Carr University of Art + Design
UX Design Certificate
interaction design, user research, design thinking, service design
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2025
Google / Coursera
Google UX Design Professional Certificate
user research, wireframing, prototyping, usability testing, design systems
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2024
University of British Columbia
Bachelor of Education (BEd)
instructional design, assessment design, learner observation, educational psychology
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2018
University of British Columbia
Bachelor of Arts, English Literature
critical analysis, rhetoric, research methods, technical writing
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2017
Cambridge University (CELTA)
Certificate in English Language Teaching to Adults
needs analysis, materials design, learner-centred instruction, language assessment